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Terms and conditions


 The Terms and Conditions set out the terms and conditions of purchase through www.vitapur.com. These Terms and Conditions are designed to make your purchase easier and to increase your satisfaction when using our products. We also give you the opportunity to try the products and return them if you are not satisfied with them.

  1. Returning the product

In the event that the consumer wishes to withdraw from the contract of sale or purchase for any reason, he/she shall, in accordance with the Consumer Protection Act in force at the time, notify us within 14 days that he/she is withdrawing from the contract, without being required to give a reason for his/her decision. The notice of withdrawal may be submitted on a form and sent completed to AD Vita d.o.o., Tovarniška cesta 7b, 3210 Slovenske Konjice or by an unequivocal statement which may be sent by e-mail to b2b@vitapur.com. The 14-day period begins on the day on which the consumer receives the goods.

If the consumer has already received the goods and withdraws from the contract, the consumer shall return or hand them over to the company or to a person authorised by the company to do so immediately or, at the latest, within 14 days of the notification. The consumer shall be deemed to have returned the goods in time if he sends them before the expiry of the 14-day period for return. In the event of such withdrawal, the consumer shall only be liable for the diminished value of the goods as a result of handling which is not strictly necessary to determine their nature, characteristics and functioning. When returning products, in accordance with the provisions of the abovementioned law, the consumer shall not bear any additional costs other than the cost of returning the goods directly.

Before deciding to withdraw from a purchase, the consumer may inspect and test the product to the extent strictly necessary to establish the factual situation. The consumer may not continue to use the product until the withdrawal. Any 'testing' and other use which deviates from the above may be considered as use of the goods, which means that the consumer is liable for any diminution in the value of the goods if the diminution is due to conduct which is not strictly necessary to establish the nature, characteristics and functioning of the goods. The goods received must be returned undamaged and in the same quantity, unless the goods have been destroyed, spoiled, lost or reduced in quantity through no fault of the consumer. The withdrawal message or the product shall be deemed to have been sent on time if the consignment is delivered within the time limit.

The goods must be returned by the consumer together with all related documentation and the invoice. In the case of return of the goods, we will refund the purchase price as soon as possible and at the latest within 14 days of receipt of the withdrawal notice, except in the case of payment by card if it has not yet been charged.

In the case of withdrawal from a contract where a discount code or promotional code has been redeemed, these funds will be taken into account as a discount and will not be refunded to the user. Only the amount paid will be refunded to the user.

In the case of sales contracts, the company may withhold the reimbursement of payments received until the consumer has taken delivery of the returned goods or until the consumer has provided proof that he has sent the goods back, unless the company offers the option to take delivery of the returned goods itself.

The undertaking shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has expressly requested the use of another means of payment and the consumer does not bear any costs as a result.

The shipping costs of your return are on your own account and cannot be credited, except in the case of products with warranty.

For the products that are custom made we do not provide returns.

Address for the return of products:

Ad Vita d.o.o.

Kovinarska  c. 40

1240 Kamnik


  1. Material defects

When is a product materially defective?

  • If the product does not have the characteristics necessary for its normal use or circulation.
  • if the product does not have the characteristics necessary for the particular use for which the consumer is buying it, which was known or should have been known to the seller.
  • if the product does not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed.
  • if the supplier has handed over a product which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.

Verification of product suitability

The suitability of a product is verified by another, faultless product of the same type, as well as by the manufacturer's declarations or indications on the product itself.

Liability for material defects

The supplier must deliver the products to the consumer in accordance with the contract and is liable for material defects in its performance in accordance with the Consumer Protection Act. The consumer may exercise his rights under the law on material defects if he notifies the provider of the defect within two months of the date on which the defect in the product was discovered, but at the latest within two years of the date on which the product was handed over.

A consumer who has notified the supplier of a defect in good time shall have the right to require the supplier to:

  • remedy the defect in the goods; or
  • refund a proportion of the amount paid in proportion to the defect; or
  • replace the defective goods with new, faultless goods; or
  • refund the amount paid.


Claiming a material defect

The consumer must inform the provider of any material defect, together with a detailed description of the defect, at the consumer's own expense, within the statutory time limit. The consumer must allow the supplier to inspect the product.

The right to claim a material defect is further defined in the Consumer Protection Act.

The sender is always liable for the shipping costs. We do not accept shipments with a ransom.

Please send the returned goods by Slovenian Post to:

AD Vita d.o.o.

Kovinarska cesta 40

1240 Kamnik

Please inform us before returning the goods by e-mail: b2b@vitapur.com

  1. Contract and purchase order with payment obligation

The price of the product, the value of the VAT and the postage costs are shown in the shopping basket before you complete the order. You will be notified of all the details of your online order at the email address you provided in the shopping basket when entering your details. If you do not receive this, there is a possibility that you have provided an incorrect email address. In this case, please contact us at media@vitapur.com.

A purchase contract is concluded between the consumer and the provider when the consumer makes a purchase on the www.vitapur.com website and receives an electronic confirmation from the provider at the consumer's email address. From that moment on, all prices and other conditions are fixed and apply to both the provider and the consumer.

The Provider undertakes to provide the Consumer with the following information when purchasing the product:

the identity of the company

  • contact addresses to enable fast and efficient communication (e-mail, telephone)
  • the essential characteristics of the goods or services
  • information on delivery and deliverability of the products
  • clearly marked prices.

The purchase contract is kept by the company and can be obtained on written request. Please send your request to:

Ad Vita, d.o.o.

Tovarniška 7b

3210 Slovenske Konjice

  1. Complaints and information

In the event that the goods are defective, the consumer may make a complaint. The returned goods must be clean, undamaged, spotless and in their original packaging, otherwise the supplier is not obliged to accept them, and they will be returned to the consumer at the sender's expense. Returns of products are made by the Slovenian Post. The return of the product must be pre-arranged by calling (03) 757 14 40. We will send you a Complaint Note, which we ask you to fill in completely, as it is a key document for the successful resolution of the complaint and is a mandatory part of the returned parcel.

  1. Cancellation of the order before delivery

In the event of an error when ordering products via www.vitapur.com, the consumer may cancel the order by writing to b2b@vitapur.com

  1. Failure to collect the ordered consignment

Once the consumer has placed the order, it is processed and submitted to GLS, which notifies the consumer by sending an e-mail to the address entered by the consumer when confirming the order. If the postman is unable to deliver the parcel to the consumer in person, he will leave a notification of receipt in the mailbox. With this notification, the consumer has 15 days to pick up the parcel at the post office. After the 15-day waiting period, Post Slovenije will return the parcel to our address, incurring additional costs. If for any reason the consumer does not receive notification that the parcel has been received, they should inform us at b2b@vitapur.com and we will provide the details for picking up the parcel. Failure to collect the package within the specified waiting period will not be considered as a withdrawal from the contract, as the contract is still validly concluded. If the consumer does not collect the package twice (2x), the next time he/she has the option of paying only by prepaid invoice, credit card or PayPal, within eight days of receiving the offer. Unfortunately, payment on delivery is no longer possible.

  1. Out-of-stock products

In exceptional cases, it is possible that a product may be out of stock, which will be visible on the product itself. If you want to know when a product will be back in stock, please contact us at b2b@vitapur.com.

You cannot order an out-of-stock product via the online shop.

  1. Offers and promotions

Current offers and promotions are only valid on the online shop www.vitapur.com.

Discounts and promotions are not cumulative.

  1. Information content

The content on Vitapur's online shop is for informational and educational purposes and is not intended as a substitute for medical consultation. Please consult your doctor about the usefulness of our advice and suggestions in relation to your medical condition. The texts accompanying the products are for information purposes only and are provided by the manufacturer. For more detailed descriptions and information, please contact us or the product manufacturer directly.



  1. Product images

We try to provide appropriate images for all products in our online shop www.vitapur.com.  In the event of any differences between the colour deviations and the actual products, this does not affect the product characteristics. We accept the possibility of inaccuracies in data, images, text, audio, and video material. Decorative material in pictures is not included in the price unless otherwise stated. In the event of errors, we will allow you to withdraw from the contract at our expense.

  1. Disclaimer

AD Vita, d.o.o. makes every effort to ensure that the information published on the online shop is consistent and up to date. However, the characteristics of the products, their stock and price may change so quickly that AD Vita, d.o.o. is unable to correct the information in the online shop. In such a case, we will inform the consumer of any changes and give him the opportunity to cancel the order or exchange the product ordered.

  1. Storage of the order or contract

The confirmed order or the concluded contract is stored electronically at the registered office of AD Vita, d.o.o., Tovarniška 7b, 3210 Slovenske Konjice. The consumer may obtain a copy of the contract by requesting it by e-mail to b2b@vitapur.com.

  1. Collection of personal data

The owner (data collector) of the online shop is:

AD Vita, d.o.o.

Tovarniška 7b

3210 Slovenske Konjice

AD Vita, d.o.o. is committed to protecting the privacy of its online shop users and developing technology that gives a secure online experience. This privacy statement applies to the online shop www.vitapur.com.


By using the online shop, the consumer consents to the data practices described in this privacy statement.

Personal Data Collection Statement

By shopping in the online shop, the consumer authorises AD Vita, d.o.o., as the controller of the personal data collection, to collect and process all the data provided by the consumer and the data on the content of the purchases in accordance with the Personal Data Protection Act (ZVOP-1).

The Provider undertakes to protect your personal data and other data collected at the time of placing an order in accordance with ZVOP-1, to protect them from disclosure and transmission to third parties and to use them exclusively for the purposes of order fulfilment, invoicing and the resolution of any complaints and other necessary communication.

A user of the online shop is also considered to be a user who has not completed the online order (has completed the first step of the shopping process and has agreed to the Terms and Conditions of the online shop www.vitapur.com).

The online shop may also automatically collect certain information about your computer hardware and software. This information includes IP address, browser type, domain names, access times, and the addresses of the websites you have visited in our online shop. This information is used by the provider solely for the purpose of calculating general statistics about the use of the online shop and for optimisation purposes.

Use of personal data

The Provider collects data in order to ensure the proper functioning of the online shop and to provide the requested services. The Provider may also use the users' data for internal market research purposes and to inform consumers about new products and promotions in the online shop, as well as about new products and promotions regarding products or services offered by AD Vita, d.o.o.

We store customer data permanently and use it for permanent use until the consumer requests otherwise. In the event of "hacking" into the database or computer system, we shall not be held liable for the consequences.

  1. Complaints and disputes

AD Vita, d.o.o. complies with the applicable consumer protection legislation. AD Vita d.o.o.. makes every effort to fulfil its duty to ensure an effective complaints handling system. In the event of a problem, the consumer may contact AD Vita d.o.o. (Vitapur) by telephone on +386 (0)3 757 14 40 or by e-mail at b2b@vitapur.com. Complaints should be made via the e-mail address b2b@vitapur.com. The complaint procedure is confidential. AD Vita d.o.o. is aware that a fundamental characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also a major obstacle to consumers not bringing a dispute before the courts. AD Vita d.o.o. therefore makes every effort to resolve any disputes amicably.

  1. Out-of-court settlement of consumer disputes

AD Vita, d.o.o. does not recognise any out-of-court consumer dispute resolution provider as competent for the resolution of a consumer dispute that could be brought by a consumer in accordance with the Act on Out-of-Court Consumer Dispute Resolution, in accordance with the legal norms.

AD Vita d.o.o., as a provider of goods and services engaged in online commerce in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers via the electronic link https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL.

The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.