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Frequently asked questions

Questions about your account

  • How can I become your reseller?
  • If you want to become our reseller, join us here.

  • Can I order products with my logo?
  • Yes, branded products are available. For more information, please contact us: b2b@vitapur.com

  • I can’t login to my account.
  • Please contact us:  b2b@vitapur.com.

    Questions about orders

  • How can I cancel my order?
  • You can cancel your order before receiving the confirmation mail. Once an order is confirmed you can return the products at no cost and you will be credited the total amount paid.

  • I did not receive a confirmation email?
  • If you have not receive your confirmation email please contact us at b2b@vitapur.com

    Questions about payments

  • What are our payment options?
  • At the moment only payment by PayPal or bank transfer is possible.

    Questions about delivery

  • Where is my order?
  • Enter your tracking code here. If you don't find your tracking code, send us your order number at b2b@vitapur.com.

    Questions about returns

  • What can I do if I received damaged products?
  • Damaged items can be refunded or replaced. Please contact us.

  • Can I return your items?
  • We allow products to be returned up to 14 days after receiving the order. We accept returns if they are still in the original packaging with the tags attached. Vitapur does not accept products that are broken, used, or damaged. Products that do not meet these requirements will be returned to the buyer.

    The shipping costs of your return are on your own account and cannot be credited, except in the case of products with warranty.

    For the products that are custom made we do not accept returns.